Refund policy

At HIDECRAFT, we are committed to providing you with high-quality leather goods and ensuring your complete satisfaction. If for any reason you are not happy with your purchase, you may initiate a return under the following conditions:

  • Return Window: You can request a return within 7 days from the date of delivery. After this period, we will not be able to accept your return.

  • Condition of Return: To be eligible for a return, your item must be unused, unworn, and in its original condition. This includes all original tags, labels, and packaging being intact. Any accompanying accessories or other included items must also be returned in their original state.

  • Non-Returnable Items: The following items are not eligible for a return:

    • Customized or personalized products.

    • Discounted or sale items.

    • Gift cards or promotional items.

  • Return Shipping Costs: HIDECRAFT will cover the cost of return shipping for all eligible returns. You will receive a prepaid return label to send the product back to us.

  • Return Process: To start a return, please contact our customer support team via email or through our official website. Once your return request is approved, you will receive detailed instructions on how to proceed.

  • Refunds:

    • Refund Type: All approved returns will be refunded in the form of a HIDECRAFT store credit (coupon code). This credit can be used for future purchases on our website. We do not offer cash refunds.

    • Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

    • Deductions: No restocking fees or deductions will be applied unless the returned item is found to be damaged or used. In such cases, HIDECRAFT reserves the right to decline the return.

    • Summary

      Returns accepted for 7 days

      Customer provides return shipping

      2% restocking fee

      No final sale items

Exchange Policy

Currently, HIDECRAFT does not offer direct exchanges for products. If you wish to receive a different item, you can return your original product (if it meets the eligibility criteria) and use the store credit issued to place a new order.